Instead of highlighting one particular employee (they are ALL exceptional), we decided to put the spotlight on the Rabun County Water and Sewer Authority (RCWSA) TEAM as a whole and how that team has been built to provide our Rabun County community with the best, most efficient, cost-effective and customer-focused service possible. With a staff of 33 total employees, the RCWSA is broken down into several departments, including Water Treatment Systems, Wastewater Treatment Systems, Distribution (Water) and Collections (Wastewater), Construction and Maintenance, Fleet Maintenance and Finance, each with their own department manager, six (6) in total. The RCWSA finds many advantages to having a full contingent of highly qualified, hard-working local folks available to meet your needs for a reliable, safe, fiscally responsible and environmentally conscious Authority.

Among the biggest benefits of our staff’s structure is both cost and service efficiency. Systems who do not employ their own skilled personnel are forced to subcontract many functions, including large system repairs, day-to-day water and wastewater operations, maintenance and equipment needs. Not only does subcontracting these services result in greater expense, it also means that necessary and emergency services may not be provided in a timely manner. For example, when we experience a service interruption, our own people can handle the repair and resolve the issue quickly, without having to wait for a contractor’s availability, getting your service back online at a lower cost, providing responsive service while keeping rates reasonable.

We are also proud of the fact that our employees are local Rabun County residents. We believe in offering our positions to hard-working community members rather than having our work done by out-of-county contractors. The RCWSA provides viable, competitive-paying careers, training and opportunities for advancement that allow our employees to remain in County to serve the people they call friends and family. By having a vested interest in the well-being of our community and environment, our folks are more personally committed to delivering the quality service customers expect.

So, as you can see, our hiring philosophy is ultimately customer-focused and part of our dedication to being good stewards of our water and wastewater system. By investing in our system and our people, we will continue to provide the best service possible to our Rabun County community for generations to come.